Renewal Operations Analyst

The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:

• Engaging with customers using phone, email, or other media, on their upcoming renewals
• Delicately but professionally working through customer objections to secure on-time renewals
• Responding to customer emails and requests within one business day of receipt
• Logging all customer interactions in Salesforce.Com
• Once fully trained, expect to work with approximately 150 renewals per quarter
• Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
• Adhere to and follow all service level expectations
• May be asked to work EMEA or North America hours