Job Description

A leading support services firm is seeking a Tier I Support Team Lead to guide and develop frontline support agents. In this 100% remote position, you'll monitor performance metrics and drive quality customer interactions. With 3–6 years of relevant experience and a passion for coaching, you'll ensure agents deliver timely and empathetic support. Experience with support tools and bilingual fluency in Spanish/English are advantageous. Join us to help scale our support operations effectively.
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