Remote Team Leader (Remote/WFH- Philippines)

About the job Remote Team Leader (Remote/WFH- Philippines)

Are you an experienced Team Leader with a background in the BPO industry? Prime Sync Solutions is seeking a talented individual to join our remote team. If you have a passion for leadership, excellent communication skills, and a track record of success in leading teams to achieve performance targets, we want to hear from you!

Key Responsibilities:

Lead and manage a team of customer service representatives.

Monitor team performance and provide feedback and coaching.

Handle escalated customer inquiries and issues.

Collaborate with management to identify process improvement opportunities.

Requirements:

Minimum 3 years of experience as a Team Leader in a BPO or similar environment.

Candidates must be from the Philippines.

Strong leadership, communication, and problem-solving skills.

Ability to thrive in ...