Job Description
Job desciption:
Dial a Nerd is looking for a Remote Support Tier 2 Service Desk Engineer to join our growing team. The ideal candidate will have a passion for technology and providing excellent customer service. As a Remote Support Engineer, you will be responsible for providing technical support to our customers, resolving issues over the phone, email, and/or remote support tools.
Responsibilities:
Responding to customer support requests via email, phone or tickets within SLA
Troubleshooting technical issues with Windows and Mac operating systems and Microsoft Office applications
Setting up and configuring desktops, laptops, and printers
Configuring and troubleshooting network connectivity issues (LAN, WAN, Wi-Fi)
Configuring and troubleshooting Anti-Virus software
Assisting with data backups and recovery processes
Managing Active Directory users and their passwords
Assisting with Microsoft 365 Tenant Setup and enabling MFA
Creating and main...
Dial a Nerd is looking for a Remote Support Tier 2 Service Desk Engineer to join our growing team. The ideal candidate will have a passion for technology and providing excellent customer service. As a Remote Support Engineer, you will be responsible for providing technical support to our customers, resolving issues over the phone, email, and/or remote support tools.
Responsibilities:
Responding to customer support requests via email, phone or tickets within SLA
Troubleshooting technical issues with Windows and Mac operating systems and Microsoft Office applications
Setting up and configuring desktops, laptops, and printers
Configuring and troubleshooting network connectivity issues (LAN, WAN, Wi-Fi)
Configuring and troubleshooting Anti-Virus software
Assisting with data backups and recovery processes
Managing Active Directory users and their passwords
Assisting with Microsoft 365 Tenant Setup and enabling MFA
Creating and main...
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