Job Description

Job Description

Job Descritption

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Following COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Research and identify solutions to solve the issues
  • Diagnose and troubleshoot technical issues.
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to Service In-charge / Service Manager
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are...

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