Remote Support Engineer for MR

Remote Support Engineer (MR), Remote – Spain

As a Remote Support Engineer, you will provide remote technical support for MRI systems, ensuring a best-in-class customer experience within Philips regulatory guidelines.

Responsibilities

• Provide remote technical support for MRI systems.
• Be the ambassador of Philips HealthTech, ensuring customer satisfaction and business targets are met or exceeded.
• Receive, register, and provide technical service for requests from all media channels, communicating solutions or actions in compliance with regulatory guidelines.
• Use remote diagnostics, troubleshooting techniques, and service technical information to create service work orders and keep customers informed of service status.
• Focus on Remote Resolution; if not possible, provide a clear action plan, including parts and diagnosis before dispatch.
• Handle complaints (safety & non‑safety related) and escalations to ensure...