Remote Support Engineer

Key Responsibilities:

• Perform physical and remote hands-on support for data centre equipment, including servers, network devices, and storage systems.
• Conduct routine inspections and maintenance of data centre infrastructure to ensure optimal performance.
• Assist with the installation, configuration, and decommissioning of hardware and software.
• Troubleshoot and resolve technical issues related to data centre operations, escalating to higher-level support when necessary.
• Monitor data centre environmental conditions and respond to alarms and alerts.
• Collaborate with internal teams and clients to ensure timely and efficient service delivery.
• Maintain accurate documentation of all activities, including incident reports, maintenance logs, and inventory records.
• Adhere to data centre security protocols and best practices to ensure the safety and integrity of all systems.
• Participate in on-call rota...