Job Description
Are you ready to take your customer service skills to an international level? Join a fast-paced support team assisting users of a global streaming platform. Based in Athens, you’ll be helping Danish-speaking customers resolve everyday account and technical issues while working in one of Europe’s most vibrant cities.
Your responsibilities and impact as a Customer Support Advisor will be:
Manage inbound calls and chats from customers regarding account setup, billing, and technical questions
Provide assistance for login issues, unusual activity, or payment concerns
Walk users through troubleshooting steps for errors related to devices or streaming
Escalate technical cases as needed and ensure full documentation of each interaction
Create a positive customer experience with clear and friendly communication
Refer to internal resources to provide accurate resolutions efficiently
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