Job Description

JOB DESCRIPTION

Job Title

Remote Service (PRS) Lead

Job Description

Remote Service (PRS) Lead

Responsible for developing and deploying Philips Remote Services (PRS/RSN) solutions for healthcare facilities, ensuring optimal connectivity, and providing support through phone or remote assistance.

Your role:

  • Develops and deploys Philips Remote Services (PRS/RSN) solutions for healthcare facilities to ensure optimal connectivity and provide direct support via phone or remote assistance to resolve connectivity issues and maintain service continuity.
  • Takes complete ownership of connectivity-related events from initiation through resolution, ensuring timely and effective problem-solving while escalating unresolved issues to higher levels of support as needed.
  • Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring...
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