Remote Service Coordination Assistant

Role Overview:
We are looking for a reliable and highly organized Remote Service Coordination Assistant to assist with our garage door service operations. In this remote role, you will manage customer interactions, coordinate with technicians, and ensure all service appointments run smoothly. The ideal candidate will be detail-oriented, dependable, and able to work independently while consistently delivering top-notch customer service.

Key Responsibilities:
– Manage inbound customer calls related to garage door repair services
– Gather necessary customer details and service needs for appointment scheduling
– Confirm customer availability and schedule service appointments
– Coordinate with field technicians via WhatsApp to provide job updates and details
– Process service requests from advertising partners and assign them to appropriate technicians
– Enter and maintain customer data in the GoHighLevel CRM system
– Monitor technician schedules and optimi...