Job Description

A leading AI-powered contact center platform is seeking a Technical Support Representative (L1) to provide troubleshooting and support for their software. The role involves customer interaction to resolve technical issues, educating clients on software setup, and creating technical documentation. Ideal candidates should have extensive experience in call center operations and technical support, particularly in VOIP and SaaS environments. This position is hybrid and offers competitive perks, including health coverage and a supportive team culture.
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