Job Description

Frogfoot Networks (Pty) Ltd is seeking a National Contact Centre Quality Controller (QC) with strong analytical and QA skills to assess customer interactions across the contact centre. The role focuses on ensuring compliance with customer experience standards, regulatory requirements, and operational processes while driving continuous improvement.

The QC will monitor interactions, perform root cause analyses, provide coaching feedback, and deliver actionable insights through quality reports and

#J-18808-Ljbffr

Ready to Apply?

Take the next step in your AI career. Submit your application to Akilconnect today.

Submit Application