Remote IT Support Analyst (Level III)

SEEKING : Remote IT Support Analyst (Level III)

We are looking for an IT Support Analyst (Level III)You will work in the Spain Hub Support.

The candidate will be responsible for:

• • Provide expert-level technical support for complex IT incidents.
• • Act as the final escalation point for Level I and II teams.
• • Ensure service excellence in a hybrid remote environment.

RESPONSIBILITIES & TASKS :

• ► Resolve advanced infrastructure, application, and network issues.
• ► Perform root cause analysis and documentation.
• ► Lead incident response during critical outages.
• ► Coordinate with engineering teams and vendors.

EXPERIENCE, TECHNICAL & SOFT SKILLS :

• ● Minimum 5 years in technical support or systems administration.
• ● Strong Windows, macOS, and enterprise platform knowledge.
• ● Experience with ServiceNow, Ji...