Remote It Support Analyst

SEEKING : Remote IT Support Analyst (Level III)

We are looking for an IT Support Analyst (Level III) You will work in the Spain Hub Support.

The candidate will be responsible for:

- Provide expert-level technical support for complex IT incidents.

- Act as the final escalation point for Level I and II teams.

- Ensure service excellence in a hybrid remote environment.

RESPONSIBILITIES & TASKS :

► Resolve advanced infrastructure, application, and network issues.

► Perform root cause analysis and documentation.

► Lead incident response during critical outages.

► Coordinate with engineering teams and vendors.

► Mentor junior analysts.

EXPERIENCE, TECHNICAL & SOFT SKILLS : <...