Remote Inbound Customer Service Representative

Overview

Remote Inbound Customer Service Representative — Remote Work-at-Home | Canada. Full-Time, Hourly. MCI is a leading Business Process Outsourcing (BPO) company delivering tailored solutions with a commitment to excellence and innovation. We are seeking Remote Inbound Customer Service Representatives to provide exceptional support to customers calling in with questions or concerns. This role is ideal for individuals who are empathetic, patient, and committed to delivering high-quality service from a home-based environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Assist with inquiries, complaints, and service-related issues.
• Provide accurate information about products, services, and policies.
• Document cu...