Job Description
Remote Helpdesk Manager (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $2,000 - 2,500 USD/month depending on experience paid via Wise or direct deposit
Schedule: Monday–Friday, 8:00am to 5:00pm Eastern Time with 30min lunch break
Job Overview
The Helpdesk Manager is responsible for overseeing all support operations, ensuring SLA compliance, managing ticket flow, and leading the offshore support team. This role serves as the critical operational link between the CTO and front-line support staff, ensuring consistent service quality across all client tiers (Core, Advanced, Enterprise).
This is a leadership position requiring both technical understanding and people management skills. The successful candidate will build and manage a high-performing support team while maintaining the service excellence that clients expect.
Responsibilities
Ready to Apply?
Take the next step in your AI career. Submit your application to HireLATAM today.
Submit Application