Job Description

A leading SaaS provider in Colombia is seeking a passionate leader to develop and manage Tier I Support Agents. You will be responsible for coaching, performance management, and ensuring high levels of customer satisfaction. Ideal candidates should have 3-6 years of customer support experience in a SaaS environment, along with strong coaching and organizational skills. This role offers a remote-first workplace, comprehensive health coverage, and unlimited PTO, among other perks.
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