Job Description
Location: Remote | Full-Time (US Business Hours, CST)
Company: Lockbaud
- About the Role -
Lockbaud is seeking a Remote Desktop Technician to provide technical support to a coast-to-coast U.S.-based user base. This role involves frequent live interaction with end users and requires excellent spoken and written English, strong communication skills, and the ability to explain technical concepts clearly and confidently.
The technician will support primarily Microsoft-based environments and must be comfortable learning new systems and troubleshooting a wide variety of issues. One ticket may involve installing a printer driver. The next may require diagnosing a VoIP phone problem. Success in this role depends on curiosity, adaptability, and clear communication as much as technical ability.
Key Responsibilities -
Provide remote technical support to U.S.-based end users via ticketing system and inbound phone calls
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