Job Description

This is a remote dayshift position, for Scalex.

Position Title: Service Manager (Virtual Assistant)

Employment Type: Full-Time (40 hours per week)

Work Arrangement: Remote (Philippines-based)

Reporting To: Director

Organisation: AU Medical Industry

VA Rate : $10AUD PER HOUR (Negotiable)

ROLE PURPOSE

The Service Manager (VA) supports day-to-day operations including staff rostering, shift changes, documentation, reporting, and stakeholder communication. No prior NDIS knowledge is required; training will be provided.

KEY RESPONSIBILITIES

  1. Staff Operations & Rostering

  2. Manage daily rosters and shift changes

  3. Handle cancellations and urgent replacements

  4. Track staff availability and leave

  5. Participant, Family & Stakeholder Communication

  6. Maintain relationships with participants and families

  7. Communicate updates to Sup...

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