Job Description
TalentPop App is looking for a CX Retention Operations Manager to lead customer retention strategies and optimize operations within a remote team environment. This leadership role demands strong experience in customer experience operations and data-driven decision-making.
The ideal candidate will manage various initiatives such as returns and exchanges while ensuring metrics are met and improving the overall customer experience. A passion for operational excellence and innovation is essential in this dynamic position, offering a fully remote work opportunity.
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