Remote customer support representative – any form of us healthcare experience is a must (voice support)

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About the Role

We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.

Work Schedule

Must be willing to work between 6:00 PM IST to 6:00 AM IST

Night shift aligned with US business hours

Payout

Voice Process: Rs 160 per hour

Key Responsibilities

Prior Healthcare Claims experience is a must! Handle inbound/outbound customer interactions (calls) Provide accurate information related to appointments, billing, insurance, or general healthcare queries Maintain strict compliance with HIPAA and data privacy standards Verify customer identity before sharing any information Document interactions clearly and accurately in the system Escalate issues as per define...