Remote Customer Success Leader

Hey — Let’s find your next opportunity

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

• Own the customer journey: setup, onboarding, adoption, and long‑term success.
• Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
• Build strong relationships that lead to expansions and renewals.
• Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
• Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

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