Remote Customer Service Representive (PM Shift)

Remote Customer Service Representative - Shareholder Support Position Type: Temporary (8 weeks, with potential extension based on performance and business needs) Work Environment: 100% Remote (U.S. based only) Shifts Available: PM Shift (details below) Position Overview The Customer Service Representative supports shareholder meetings and corporate action initiatives by handling inbound and outbound phone calls using scripted call flows. This role requires professionalism, accuracy, and consistency, ensuring each interaction meets quality standards and client expectations. Representatives may also support administrative tasks, quality monitoring, and training activities as needed. Key ResponsibilitiesCore Duties Place outbound calls and, when assigned, handle inbound calls using approved scripts and responses. Resolve shareholder questions and concerns professionally while adhering to call flows and quality guidelines. Meet performance targets including: Average Handle Time (AHT) Produ...