Remote Customer Service Representative

Customer Service Representative
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order processing
- Resolve customer complaints and issues with patience and empathy
- Perform data entry tasks accurately and efficiently
- Upsell products and services to customers when appropriate
- Conduct outbound calls to follow up on customer inquiries or to provide updates on orders
- Communicate effectively with customers to ensure their needs are met
- Maintain accurate records of customer interactions and transactions
**Skills**:
- Excellent phone etiquette and communication skills
- Fluent in English (verbal and written)
- Strong sales skills with the ability to upsell products or services
- Proficient in data entry with a high level of accuracy
- Bilingual or multilingual abilities, especially in Spanish, is a plus
- Experience in out...