Job Description

A growing eCommerce firm is seeking an experienced Customer Service Manager to lead their customer support operations. This role requires strong leadership and a strategic mindset to enhance customer satisfaction and retention. Candidates should have a Bachelor's degree and at least 5 years of customer service management experience, preferably in e-commerce. Proficiency with tools like Shopify and Gorgias is essential. The position is fully remote, offering a flexible work environment.
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