Remote Customer Experience Operations Lead

VoIP is looking for a Customer Experience Optimization Lead in Mérida, Yucatán, to enhance support tools and workflows. This remote role involves managing customer support tools, optimizing workflows, and analyzing performance metrics to improve customer satisfaction. The ideal candidate will have experience in customer support or operations within telecom/VOIP environments, along with strong communication and analytical skills. VoIP offers competitive benefits and a supportive work environment.