Job Description
Job Description
The role is a client-facing position focused on designing, building, and improving modern contact center experiences using AI, voice, and CCaaS technologies. This includes Copilot Studio, Dynamics 365 Contact Center, Genesys Cloud, Cisco Webex Contact Center, and related CRM and backend integrations. You’ll work closely with architects and delivery teams to create scalable, secure, and practical solutions that improve both customer and agent experiences.
You’re expected to think critically, ask questions, and figure things out. You’ll solve real business problems across voice, chat, and digital channels, translate business needs into technical solutions, and challenge assumptions when needed. This role is ideal for someone who is curious, positive, hands-on, and motivated to keep learning as AI-first contact center technology evolves.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authent...
The role is a client-facing position focused on designing, building, and improving modern contact center experiences using AI, voice, and CCaaS technologies. This includes Copilot Studio, Dynamics 365 Contact Center, Genesys Cloud, Cisco Webex Contact Center, and related CRM and backend integrations. You’ll work closely with architects and delivery teams to create scalable, secure, and practical solutions that improve both customer and agent experiences.
You’re expected to think critically, ask questions, and figure things out. You’ll solve real business problems across voice, chat, and digital channels, translate business needs into technical solutions, and challenge assumptions when needed. This role is ideal for someone who is curious, positive, hands-on, and motivated to keep learning as AI-first contact center technology evolves.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authent...
Ready to Apply?
Take the next step in your AI career. Submit your application to Insight Global today.
Submit Application