Job Description

A well-established operations firm is seeking a Client Operations Team Lead to oversee client relationships and guide talent in Ciudad de México. This role involves acting as the main operational contact, ensuring client satisfaction, and coaching team members. Candidates should have 2-5 years of experience in BPO or client-facing roles, with strong communication and organizational skills to manage multiple accounts. This is a full-time, remote position offering a chance to step into broader responsibilities.
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