Remote Call Center Technician - IT Support (Canada)

Job Summary

The Elite Job is seeking a highly motivated and technically proficient Remote Call Center Technician – IT Support to join our dynamic team. As part of our expanding IT Support division, you will serve as the first point of contact for resolving technical issues faced by our users and clients. You will provide exceptional customer service while troubleshooting hardware, software, and network-related problems. This role requires a detail-oriented professional with excellent communication skills and a genuine passion for technology and problem-solving—all from the comfort of your own home.

Key Responsibilities

• Provide first-level technical support via phone, email, or chat in a timely and professional manner.

• Diagnose and troubleshoot hardware, software, and connectivity issues for end-users.

• Escalate complex issues to Level 2/3 IT teams when necessary, e...