Remote Call Center Representative

Overview

Remote Call Center Representative role at MCI. Remote Work-at-Home | Canada. Full-Time & Part-Time. MCI is a leading Business Process Outsourcing (BPO) company that provides tailored solutions to meet client needs.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Qualifications

• Must be 18 years or older.
• High school diploma/GED.
• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communica...