Remote After Training - Customer Service Rep

Max Pay rate: $hr
Training in person, then job will be remote.

Class Start Date – //



R&IS Department Onsite Training - Warwick, RI

Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.



Required Experience:

- years call center experience.

- years of experience with Windows based operating systems (Microsoft Office, Suite, etc.)



The role will include customers calling to learn about their defined benefit annuity (group annuity contract), customers calling for account maintenance (direct deposit changes / address changes), customers reporting passing of a participant, and customers calling for assistance within claims process. Role requires processing and strong ability to navigate Windows based operating systems.

Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer r...