Job Description

A global media company is seeking an IT Support Specialist in Mexico City to provide high-quality remote assistance to a worldwide user community. Responsibilities include first-line support via various platforms, managing incidents through ServiceNow, and ensuring a high level of user satisfaction by promptly addressing inquiries. Required qualifications include a secondary education in IT, strong analytical and communication skills, along with a proficient command of English. The role requires physical presence on-site.
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