Job Description
Purpose of Position
Act as Dyson’s ‘early warning system’—spot reliability and quality trends in the field, update relevant business areas, and drive quick, effective closure of new issues to minimize disruption.
Main Accountabilities & Supporting Activities
Identify and Resolve New Product Failures
Analyze weekly part usage, repair, and retail returns data for the Americas (focus: USA, support: Canada, Mexico, and other South/Central American countries as needed).
Investigate customer comments on failed parts; produce Pareto analyses to highlight key failure modes and communicate issues for resolution.
Collaborate with Market Insights Analyst on online review sentiment analysis; share insights to inform product development.
Proactively seek opportunities to improve product reliability and quality, prioritizing USA but supporting other regions.
Arrange collection and analysis...
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