Relationship Support Officer

About the role- Permanent, Full-time & hybrid role, based out of our Adelaide, Brisbane, or Toowoomba Head Office.

We’re looking for a customer-focused and detail-oriented Relationship Support Officer to join our Lending Assessment team. This role plays a critical part in supporting our Third-Party Lending applications, acting as a key link between mortgage brokers, customers, and our lending assessment teams to ensure a seamless and positive lending experience.

Your key responsibilities will include:
•    Managing broker enquiries and providing timely updates throughout the lending process.
•    Processing and allocating lending related tasks and cases using Salesforce and other systems.
•    Monitoring workflow and service levels to ensure SLA targets are achieved.
•    Delivering high-quality customer services while maintaining accuracy and confidentiality.
•    Supporting lending teams through efficient a...