Job Description

Role summary

The Relationship Manager owns a portfolio of Canadian merchant clients and is accountable for net revenue growth, retention, and client satisfaction across in-store, eCommerce, and omnichannel payment solutions. The RM leads commercial strategy, pricing, and contract negotiations; orchestrates cross‑functional engagement with Implementation, Risk, Product, and Service; and acts as the client’s strategic advisor on payments, fraud, and checkout optimization. This role combines portfolio management with targeted opportunities to expand share of wallet and deliver durable margin growth.

Scope

  • Portfolio: Merchants across diversified industries; mix of card-present and eCommerce.
  • Revenue responsibility: Own and grow portfolio net revenue, margin, and volume targets.
  • Autonomy: Operates independently on complex accounts; escalates strategically.
  • Geography: Canada-wide.
  • Travel: Up to 10%.

    • Job Responsibil...

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