Job Description

  • Ensure that the Quality of Customer Interactions updated in CRM system is as per the desk requirement
  • Ensuring Desk policy of Client Contact Management and Personal Meetings is adhered to and the same is updated in CRM within prescribed timelines
  • Client Solutions and Product Mix Objective
  • Benchmarked minimum levels of delivery on products around customer needs
  • Customer feedback on the solutions provided by RM on the customer requirements
  • Functional/Industry Knowledge
  • To keep updates on functional and industry knowledge
  • Developing people & relationships
  • Sets positive example, guides staff members through new tasks, builds rapport with others
  • Research excellence
  • Strong level of knowledge in equity and related areas
  • Result and Process Orientation
  • Focused on creating measures of excellence
  • Strategic Planning
  • Sets clear achievable goals in line with broader objectives of d...

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