Relationship Manager

Job description

Responsibilities:

List the responsibilities, these should be the roles KPIs that we would measure

on

 Coach Relationship Management: Measure the satisfaction level of

coaches through surveys, aiming for a target score of 90% or higher.

 The Net Promoter Score (NPS) measures client loyalty and satisfaction

by asking how likely they are to recommend our services to others.

Targeting an NPS score of 90% or above indicates a strong commitment

to delivering exceptional client experiences and fostering long-term

relationships.

Performance Improvement Planning:

 Implementation Rate of PIPs: Track the percentage of Performance

Improvement Plans initiated for low-performing coaches, aiming for

100% implementation for identified cases.

 Improvement in Coach Performance: Measure the percentage increase

in performance ...