Job Description

Job Purpose

Account Profitability

  • Maximise earnings potential and revenue of relationship.
  • Review and monitor performance of accounts.

Service Management

  • Ensure promptness and quality of credit processing.
  • Monitor overdue accounts and undertake prompt measures to prevent NPLs.
  • Provide customer level information to relevant parties within the Bank.
  • Facilitate the drawdown of facilities.

Client Relationship Management

  • Support, identify, solicit and establish a high value client base.
  • Accountable for customer relationship and customer interface.

Operations Management

  • Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
  • Coordinate and/or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
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