Relationship Manager

Merchant Globe Pvt Ltd, a leading fintech company, is seeking a Relationship Manager for its Karachi office. This role focuses on building, managing, and strengthening long-term relationships with merchants, ensuring high engagement, satisfaction, and retention. The successful candidate will act as the primary point of contact for assigned merchants, working closely with internal teams to deliver seamless service while identifying opportunities to enhance merchant value and business growth

. Key Responsibilities:

• Manage and nurture relationships with assigned merchants, serving as their key contact point.
• Ensure merchant satisfaction by addressing concerns, resolving issues, and coordinating with internal stakeholders.
• Understand merchant business requirements and recommend suitable fintech solutions.
• Maintain accurate merchant records, interactions, and performance metrics in the CRM system.
• Identify opportunities for merchant ...