Job Description
DUTIES AND RESPONSIBILITIES:
· Handling, updating and assisting day-to-day loan consultant concerns/ queries Coordinate with the credit and loan processing teams to facilitate the approval of loans.
· Assist in Recruitment and Onboarding and maintain strong relationship with Loans Consultants.
· Boost sales engagement of assigned Loans Consultant per branch on delivering new/ renewal accounts. Reaching out to LCs for endorsement.
· Escalate concerns, complaints and other issues being encountered to immediate supervisor for quick kills and implement approved solutions case to case basis
· Assist the Branch manager in meeting and exceeding targets and acts as officer in charge in the absence of a Branch Manager or if instructed by Management.
· Strong knowledge of lending products, loan application and recommend action plan to better serve the Loan Consultant and Walk-In clients.
· Ensure integrity and compliance to all company policies.
· Handling, updating and assisting day-to-day loan consultant concerns/ queries Coordinate with the credit and loan processing teams to facilitate the approval of loans.
· Assist in Recruitment and Onboarding and maintain strong relationship with Loans Consultants.
· Boost sales engagement of assigned Loans Consultant per branch on delivering new/ renewal accounts. Reaching out to LCs for endorsement.
· Escalate concerns, complaints and other issues being encountered to immediate supervisor for quick kills and implement approved solutions case to case basis
· Assist the Branch manager in meeting and exceeding targets and acts as officer in charge in the absence of a Branch Manager or if instructed by Management.
· Strong knowledge of lending products, loan application and recommend action plan to better serve the Loan Consultant and Walk-In clients.
· Ensure integrity and compliance to all company policies.
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