Job Description

Job#: 3040524

Job Description:

REL Quality Control Specialist I

Location: Winchester, VA or Pensacola, FL (Hybrid)

Role Overview

This position is responsible for providing quality control and support for business unit team members and leadership. The specialist will monitor, document, and evaluate interactions across multiple media to determine service quality and ensure compliance with regulatory requirements, industry standards, and internal operating procedures. This role involves applying various quality control support skills to support business initiatives and performing moderately diverse job duties in a specialized area.

Key Responsibilities
  • Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality.
  • Provide and document feedback to team members and leadership through standardized tools.
  • Identify areas of improvement for team members and peers an...

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