Regional Service Delivery Manager

Operational Management

• Supervise and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities.
• Ensure service-level agreements (SLAs) are met or exceeded for all operations.
• Oversee inventory and logistics management for VSAT equipment in the region.

Team Leadership

• Lead, train, and mentor field engineers and technical support staff.
• Coordinate schedules, workloads, and performance appraisals.
• Ensure compliance with safety and quality standards across all operational activities.

Customer Support & Escalation

• Serve as an escalation point for critical customer issues.
• Collaborate closely with the customer support team to resolve technical issues promptly.
• Maintain positive relationships with key customers and stakeholders, ensuring high levels of satisfaction.

Technical E...