Job Description

Description

Key Responsibilities

Customer Service & Engagement

  • Create amazing experiences across viewings, move in days, mid term inspections and move outs.

  • Gain the respect and support of residents through outstanding service and professionalism.

  • Report and resolve issues in a timely and professional manner.

  • Onboarding

  • Host viewings and open house events with potential customers

  • Gather and record viewing feedback before posting to the PMS to aid reporting.

  • Explain and/ or guide customers through the application processes and answer any questions

  • Conduct in person Right to Rent check where needed

  • Draft inventories for future move ins and host the home move appointments with our customers

  • Undertake midterm property and development inspections with customers and report on the condition and any maintenanc...

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