Job Description

Role: Regional Head, Customer Success - APAC

Location: Kuala Lumpur, Malaysia

Job type: Full time, permanent – hybrid

Hybrid Work Model: Employees expected to work 2 days in the office per week.

Role Responsibilities

1. Lead Customer Success and Account Management Across the Region

  • Lead the regional Customer Success and Account Management organisation, ensuring consistent delivery of QS’s global CX strategy and operating model across the full product portfolio.
  • Oversee the management of all client relationships in the region, ensuring strong account ownership, proactive engagement, and clear accountability for client outcomes.
  • Lead and develop high-performing teams responsible for client engagement, account management, and product success.
  • Act as the regional escalation point for complex client relationships, strategic partnerships, and high-impact client issues...

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