Regional Commerce Service Delivery Lead

About the team We are looking for a Service Delivery Country Manager to lead a diverse regional team to deliver service delivery for their respective countries, focusing on supporting our customers and partners through the whole commerce journey. Responsibilities Country Leader to build a high performing customer service team to deliver outstanding Inbound and Outreach services Responsible for Quality Assurance, Training, Regional Process (SOP), BPO Vendor Performance, Customer-Resolutions (CR) and Executive Customer-Resolutions (ECR) teams Define success metrics and manage team KPIs by coaching and providing guidance to ensure metrics and quality targets are achieved. Proactively seek solutions to improve operational efficiency and quality by working with product, operation and policy teams. Implement best practices, set up processes and policies to cover dispute processes and make sure service policies are in line with each region's customer demand and local regulations. Interpret re...