Job Description

What you will do. A glimpse in your role

As a Refund Manager, you will play a key role in ensuring that Global Blue’s refund operations operate in full compliance with company guidelines, local regulations, and budget targets. You will be responsible for managing and developing the refund network across air, sea, and land, with a strong focus on Oslo Airport and the cruise segment, while supporting the transition towards fully digital refunding solutions.

You will lead teams, manage agents and partners, and collaborate closely with internal and external stakeholders to ensure high-quality service delivery, operational excellence, and continuous improvement of the refunding ecosystem.

Main responsibilities:

 Ensure the optimal refunding setup at Oslo Airport, including:

  • Leadership of the ORP team, ensuring appropriate staffing levels and shift patterns
  • Attracting, developing, and retaining high-quality employees
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