Referral Operator

Posted date

13th January, 2026

Last date to apply

19th January, 2026

Country

Pakistan

Locations

Islamabad

Category

Development Sector

Type

Contractual

Position

1

Experience

3 years

Maximum Age

40 years

Job Description:

To accurately record, manage, and maintain caller information and case data received through the helpline, ensuring timely documentation, and efficient support to the helpline team.

Main Responsibilities:

Caller Interaction

• Engage with all callers respectfully, with sensitivity and consideration for their emotional and psychological state.
• Allocate sufficient time to understand the caller's concerns and provide appropriate support.
• Maintain strict confidentiality and safeguard the privacy of all callers at all times.
• Offer emotional support through active listening and empathetic commu...