Recovery Representative I (Tier II)

Description We are looking for a Recovery Representative I (Tier II) to support payment recovery operations and deliver responsive service for both internal partners and external clients in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, protecting company revenue, and guiding customers through available resolution options with professionalism and accuracy. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work effectively in a fast-paced, compliance-driven environment.

Responsibilities:
• Investigate returned bank transactions and take timely action to bring each item to resolution while maintaining accurate records.
• Communicate with clients, branches, and internal teams to explain recovery steps, answer questions, and recommend suitable service alternatives.
• Review product and account details across payroll, tax, benefits, garnishments, retirement, debit card, and r...