Receptionist

Job Overview

The Reserve's Receptionist serves as the first point of contact for guests visiting or staying at the resort. This role involves providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a positive guest experience throughout their stay. Additionally, the team member addresses guest feedback, resolves issues, and fosters positive relationships with guests to enhance their overall satisfaction.

Key Responsibilities

• Guest Check‑In and Check‑Out: Welcome guests upon arrival, check them in, provide information about the resort’s facilities and services, assist with the check‑out process, finalize payment transactions, and address any final requests or concerns.
• Reservations Management: Manage room reservations, including bookings, cancellations, and modifications, to ensure accurate and up‑to‑date guest information; work closely with the reservations team to maximize room...