Receptionist

Job Overview:

The Reserve’s Receptionist serve as the first point of contact for guests visiting or staying at the resort. This role involves providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a positive guest experience throughout their stay. Additionally, the team member is responsible for addressing guest feedback, resolving issues, and fostering positive relationships with guests to enhance their overall satisfaction.

Key Responsibilities:

Guest Check-In and Check-Out:  Welcome guests upon arrival, check them in, and provide information about the resort's facilities and services.  Assist guests with the check-out process, finalize payment transactions, and address any final requests or concerns.

Welcome and Greet Guests:  Provide a warm and friendly welcome to guests upon arrival. Assist wi...